Banquet Supervisor
Job Title:
BANQUET SUPERVISOR Department:
BanquetReports To:
Banquet ManagerRate of Pay:
$8.
00/Hour plus percentage of service charge poolShift:
Part-Time, Year Round positionVariable day and night shifts as business demands MUST BE AVAILABLE WEEKENDS & HOLIDAYSSUMMARY The Banquet Supervisor assists the manager in making sure all events are ready for service, keeps all staff on task, and checks with group coordinators and kitchen staff to ensure satisfaction and perfection.
The supervisor works as part of a team to ensure the proper set-up, service, and billing of all group functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
In the absence of the Banquet Manager, oversee the banquet function and banquet employees to ensure that our guests receive excellent service to the Sundance Standard.
Execute tasks and duties assigned by guest and/or manager.
Set buffets and assist in maintaining service throughout event.
Observe guests, respond to any additional requests, and clear upon completion of meal.
Share the Sundance story of land preservation and environmental commitment as the occasion arises.
Complete or assign opening and closing duties.
Calculate bills accurately in accordance with Sundance accounting procedures.
Oversee 2-3 events at a time.
Demonstrate a working knowledge of bartending and setting a bar.
Understand and comply with all state laws regarding alcohol and service.
Supervise banquet servers, bartenders, and housepersons.
Keep a timeline for servers to follow.
Double check timing and making adjustments as deemed necessary.
Oversee set-up staff, ensuring that meeting spaces are clean and organized.
Set rooms according to Banquet Event Orders and make sure buildings are stocked and clean.
Ensure storage is managed to be in compliance with fire codes.
Create cleaning schedules including the major cleaning of all back of the house banquet areas and storage areas.
Coordinate cleaning with housekeeping staff to ensure buildings are clean and organized.
Support the recycling program.
Oversee the proper storage and care of all service supplies, linens, china/glass/silver, and catering supplies.
Inventory Banquet equipment quarterly.
Oversee the delivery and return of all rental item requests from the client.
Care for other items as requested by the client.
Stock inventory of service items (teas, coffees, sodas, sugar, paper products, etc.
).
Order and track inventory of supplies.
Work under the direction of the manager to ensure buildings are cared for and in proper working conditions.
Maintain and organize all meeting spaces, storage rooms and equipment.
Assist in cleanliness of Sundance vehicles and follows Sundance Safety vehicle guidelines.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:
Embrace and promote all facets of the Sundance Guiding Principles:
vision, mission, service standards, and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.
Work with a broad based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement.
Support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be a positive ambassador of Sundance inside and outside of work.
ENVIRONMENTAL COMMITMENT Support and participate in environmental programs associated with position, for example:
minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, carpool with co-workers to minimize carbon emissions.
All employees are invited to participate in environmental or Sundance Preserve sponsored events.
SUPERVISORY RESPONSIBILITIES Supervise a team of up to 25 employees in setting up and breaking down rooms and areas on property.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.
DRESS CODE Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele.
As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.
In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area.
Please use the following as a minimum standard:
All aspects of the Personal Appearance policy (SPL#50) must be in compliance.
Employees are required to wear nametags at all times while on duty.
Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).
Blue jeans are permitted.
Men's shirts must be tucked in.
Appropriate skirt length is from the knee to the ankle.
A tailored fit is required of all clothing.
Tank tops, halter tops tube tops, and spaghetti straps are prohibited.
Sleeveless shirts are permitted for females.
Bare midriffs are prohibited.
Proper footwear for your department is required.
Dress sandals are permitted for females.
Flip flops are prohibited in all areas.
Tan or khaki pants, no cargo pants or capris Uniform shirts provided by manager.
Black aprons to be worn while on the floor in front of guests.
Black leather shoes required, sneakers are prohibited while clocked in.
Hair must be cleaned and combed.
Long hair must be worn off the face.
No jewelry except for stud earrings and a wedding band.
Clean shaven or trimmed beard for men, no stubble Pants/shirts must be free of stains, frays or holes Pants/shirts must be clean and pressed Employees must be showered with clean teeth, fresh breath, clean hands and nails Accommodations Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy.
Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.
DISCLAIMER This is a general description of this job.
All employees of Sundance Partners LTD.
will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MANAGEMENT SKILLS Financial management and accountability including preparation and adherence to departmental budget and willingness to implement improvements to achieve the financial goals of Sundance Partners, LTD.
Ability to manage change effectively.
Ability to conceptualize and implement the Sundance guiding principles.
Provide leadership to position Sundance to achieve its vision.
Communicate goals and objectives in a manner which inspires employees to live and apply the guiding principles.
Clear concise written and verbal communication skills.
Ability to sell concepts and ideas to management, peers, and employees.
Build morale and spirit.
Instill a guest service attitude in all employees.
Instill a can-do attitude in all employees.
Excellent time management skills.
Follow, support and enforce company policies and procedures.
Excellent problem resolution skills.
Assume responsibility and accountability for self and employees.
Ability to quickly evaluate alternatives and decide on a plan of action.
Think creatively.
EDUCATION and/or EXPERIENCE High School diploma or general education degree (GED); or 2-3 years related experience and/or training; or equivalent combination of education and experience.
TECHNICAL/COMPUTER SKILLS Helpful to have a basic understanding of technical equipment, but not necessary.
CERTIFICATIONS, LICENSES, REGISTRATIONS Must possess a valid U.
S.
Drivers' License in good standing as determined by Sundance's Insurance Company guidelines.
Must possess or obtain a valid food handlers permit within 30 days of employment.
Must possess or obtain a valid alcohol service permit within 30 days of employment.
LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee must regularly lift and /or move up to 75 pounds and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to outside weather conditions and extreme cold.
The employee is occasionally exposed to wet and/or humid conditions; Moving mechanical parts; high, precarious places; extreme heat; risk of electrical shock; and vibration.
The noise level in the work environment is usually moderate, but can get loud.
OTHER QUALIFICATIONS Must be 21 years of age or older Recommended Skills Bartending Billing Calculations Catering Activity And Reception Organisation Confidentiality Creativity Estimated Salary: $20 to $28 per hour based on qualifications.
BANQUET SUPERVISOR Department:
BanquetReports To:
Banquet ManagerRate of Pay:
$8.
00/Hour plus percentage of service charge poolShift:
Part-Time, Year Round positionVariable day and night shifts as business demands MUST BE AVAILABLE WEEKENDS & HOLIDAYSSUMMARY The Banquet Supervisor assists the manager in making sure all events are ready for service, keeps all staff on task, and checks with group coordinators and kitchen staff to ensure satisfaction and perfection.
The supervisor works as part of a team to ensure the proper set-up, service, and billing of all group functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
In the absence of the Banquet Manager, oversee the banquet function and banquet employees to ensure that our guests receive excellent service to the Sundance Standard.
Execute tasks and duties assigned by guest and/or manager.
Set buffets and assist in maintaining service throughout event.
Observe guests, respond to any additional requests, and clear upon completion of meal.
Share the Sundance story of land preservation and environmental commitment as the occasion arises.
Complete or assign opening and closing duties.
Calculate bills accurately in accordance with Sundance accounting procedures.
Oversee 2-3 events at a time.
Demonstrate a working knowledge of bartending and setting a bar.
Understand and comply with all state laws regarding alcohol and service.
Supervise banquet servers, bartenders, and housepersons.
Keep a timeline for servers to follow.
Double check timing and making adjustments as deemed necessary.
Oversee set-up staff, ensuring that meeting spaces are clean and organized.
Set rooms according to Banquet Event Orders and make sure buildings are stocked and clean.
Ensure storage is managed to be in compliance with fire codes.
Create cleaning schedules including the major cleaning of all back of the house banquet areas and storage areas.
Coordinate cleaning with housekeeping staff to ensure buildings are clean and organized.
Support the recycling program.
Oversee the proper storage and care of all service supplies, linens, china/glass/silver, and catering supplies.
Inventory Banquet equipment quarterly.
Oversee the delivery and return of all rental item requests from the client.
Care for other items as requested by the client.
Stock inventory of service items (teas, coffees, sodas, sugar, paper products, etc.
).
Order and track inventory of supplies.
Work under the direction of the manager to ensure buildings are cared for and in proper working conditions.
Maintain and organize all meeting spaces, storage rooms and equipment.
Assist in cleanliness of Sundance vehicles and follows Sundance Safety vehicle guidelines.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:
Embrace and promote all facets of the Sundance Guiding Principles:
vision, mission, service standards, and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.
Work with a broad based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement.
Support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be a positive ambassador of Sundance inside and outside of work.
ENVIRONMENTAL COMMITMENT Support and participate in environmental programs associated with position, for example:
minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, carpool with co-workers to minimize carbon emissions.
All employees are invited to participate in environmental or Sundance Preserve sponsored events.
SUPERVISORY RESPONSIBILITIES Supervise a team of up to 25 employees in setting up and breaking down rooms and areas on property.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.
DRESS CODE Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele.
As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.
In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area.
Please use the following as a minimum standard:
All aspects of the Personal Appearance policy (SPL#50) must be in compliance.
Employees are required to wear nametags at all times while on duty.
Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).
Blue jeans are permitted.
Men's shirts must be tucked in.
Appropriate skirt length is from the knee to the ankle.
A tailored fit is required of all clothing.
Tank tops, halter tops tube tops, and spaghetti straps are prohibited.
Sleeveless shirts are permitted for females.
Bare midriffs are prohibited.
Proper footwear for your department is required.
Dress sandals are permitted for females.
Flip flops are prohibited in all areas.
Tan or khaki pants, no cargo pants or capris Uniform shirts provided by manager.
Black aprons to be worn while on the floor in front of guests.
Black leather shoes required, sneakers are prohibited while clocked in.
Hair must be cleaned and combed.
Long hair must be worn off the face.
No jewelry except for stud earrings and a wedding band.
Clean shaven or trimmed beard for men, no stubble Pants/shirts must be free of stains, frays or holes Pants/shirts must be clean and pressed Employees must be showered with clean teeth, fresh breath, clean hands and nails Accommodations Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy.
Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.
DISCLAIMER This is a general description of this job.
All employees of Sundance Partners LTD.
will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MANAGEMENT SKILLS Financial management and accountability including preparation and adherence to departmental budget and willingness to implement improvements to achieve the financial goals of Sundance Partners, LTD.
Ability to manage change effectively.
Ability to conceptualize and implement the Sundance guiding principles.
Provide leadership to position Sundance to achieve its vision.
Communicate goals and objectives in a manner which inspires employees to live and apply the guiding principles.
Clear concise written and verbal communication skills.
Ability to sell concepts and ideas to management, peers, and employees.
Build morale and spirit.
Instill a guest service attitude in all employees.
Instill a can-do attitude in all employees.
Excellent time management skills.
Follow, support and enforce company policies and procedures.
Excellent problem resolution skills.
Assume responsibility and accountability for self and employees.
Ability to quickly evaluate alternatives and decide on a plan of action.
Think creatively.
EDUCATION and/or EXPERIENCE High School diploma or general education degree (GED); or 2-3 years related experience and/or training; or equivalent combination of education and experience.
TECHNICAL/COMPUTER SKILLS Helpful to have a basic understanding of technical equipment, but not necessary.
CERTIFICATIONS, LICENSES, REGISTRATIONS Must possess a valid U.
S.
Drivers' License in good standing as determined by Sundance's Insurance Company guidelines.
Must possess or obtain a valid food handlers permit within 30 days of employment.
Must possess or obtain a valid alcohol service permit within 30 days of employment.
LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee must regularly lift and /or move up to 75 pounds and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to outside weather conditions and extreme cold.
The employee is occasionally exposed to wet and/or humid conditions; Moving mechanical parts; high, precarious places; extreme heat; risk of electrical shock; and vibration.
The noise level in the work environment is usually moderate, but can get loud.
OTHER QUALIFICATIONS Must be 21 years of age or older Recommended Skills Bartending Billing Calculations Catering Activity And Reception Organisation Confidentiality Creativity Estimated Salary: $20 to $28 per hour based on qualifications.
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